Live chat support in plain English
As with many new and specialized web tools it can be cumbersome to learn and understand their technical lingo. Check this section for beginner-friendly explanations:
- Setting up live chat on your website
- Chat client for your customers
- Chat console / instant messengers
- What are proactive chats and automatic triggers?
- Offline mode: what happens when no agent is online?
- How do shortcuts and canned messages work?
- Tracking and live analytics: how can you use them effectively?
- How can you use live chat support on non-English or multi-lingual websites?
- How can your company use live chat as a team?
- What is cobrowsing?
- What happens when you ban annoying users?
- Why are chat logs useful?
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