More and more online stores and websites have a little “chat with us” button on their homepages these days. You’ve probably seen it and maybe even used it.
It’s simple, unobtrusive and goes down particularly well with Generation Facebook who chat more than they send emails. Nowadays people simply want faster responses than email can deliver. Nobody knows when an email will be answered; it's quite the opposite when you have someone chatting with you right at that moment.
Phone support is cumbersome and expensive to run - a route that many small and medium-sized companies want to avoid. Moreover, most people are fed up with complicated automated phone menus, long waiting times and bad connections.
Live chat support does not solve all problems, but it makes a lot of sense to add it to your website if the following applies to you:
- more than 10,000 unique visitors per month
- your products are not entirely self-explanatory
- your products can be bought online
- you or one of your staff has enough time for live support
- you don’t have enough conversions and don’t know why
Sounds interesting?
Then check out our reviews and find a live chat tool that suits your business. Right now we only have a limited number of tools available but we’ll be adding more shortly.
By the way: ChatToolTester.com is the latest comparison website of the ToolTester.Network. We also review website builders on WebsiteToolTester.com and email marketing software on EmailTooltester.com.
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