Article archive
15/04/2015 17:20
Ontranslation is a Barcelona-based translation agency, which happens to share an office with the ChatToolTester team. They don't only handle translations for large clients into any possible language but they also take care of proofreading and multilingual videos as well as voice-over...
03/02/2015 15:30
Using Live Chat to help your website visitors with their questions is a powerful way to boost your website’s performance.
Once you see that it’s working, you’ll want to have it available constantly. But managing it yourself at all hours of the day is not realistic.
At HelpFlow, we manage website...
15/09/2014 15:25
One of the best things about live chat is the fact that you can automatically send messages to visitors based on certain criteria.
Each live chat tool seems to have a different name for them: Greetings (LiveChat), Triggers (Zopim), Targeted Chat (Olark) and Proactive Chat (SnapEngage) to name...
24/02/2014 15:04
Dan Norris is a serial entrepreneur who recently started WP Curve together with co-founder Alex McClafferty. WP Curve is a service designed to remove a few typical headaches from WordPress website owners.
While WordPress is a great Content Management System, whenever there is a bug or malfunction,...
23/01/2014 14:36
Email and phone numbers are the most frequent communication channels available for customers on eCommerce websites. However, some leading eCommerce websites have decided to favour real-time customer service in an effort to not only improve their first contact resolution, but also reduce the amount...
02/07/2013 15:10
To begin with, we must answer the following question: what is behavioural targeting and what does it have to do with customer service via Click to Chat?
The answer is quite simple. You can compare Behavioural Targeting to the shop assistant in the local grocery store. The shop assistant knows his...
21/02/2013 16:45
Live chat isn’t suitable for every website, but there are clearly some situations where live chat shines. There are also some very common types of website where live chat should always be up-and-running as a core feature.
Let’s look at four scenarios where live chat can really make a difference to...
27/12/2012 15:45
Quite a few live chat tools offer promotions during the slow season around Christmas. We’ve researched the offers currently available.
Before making your purchase please note that you can find reviews for a number of live chat providers in our review section.
Current live chat software...
04/12/2012 12:35
What do you do with customer requests where you know before you start that you will not earn anything from them?
Why should you even answer them or waste any time on them?
Let’s look at the two live chat examples below, which we have experienced on our partner site...
06/11/2012 15:50
In technical companies, such as web hosting providers, there are generally two departments that take support calls and tickets: the sales department and the technical support department.
Within technical support, there may be two or three sub-groups: the first group might administer the...
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